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Claims Adjuster / Claims Handler x3

We are currently recruiting for a Global Reinsurance business who are looking for Claims Adjusters to join their UK claims team based in either London, West Sussex or Birmingham on a hybrid basis.

The claims department currently consists of around 30 employees spread across all 3 offices and these vacancies are to grow the team following an exciting period of expansion within the business. If you are looking to work your way up the ladder, this role provides plenty of opportunity to develop as the business does!



  • Update claims file by accurately capturing claims data/information in compliance with best practices reflecting the highest degree of technical complexity and exposure
  • Use judgment to determine liability by gathering and analysing relevant facts, utilising applicable law and establishing basic principles of negligence/breach of duty
  • Ensure a timely resolution to claims by developing case strategy and evaluation, and escalating issues as appropriate
  • Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
  • Negotiate settlement of claim by establishing appropriate strategy and utilizing available tools and resources within your own authority limits, or within the referral structure for claims above your authority
  • Ensure customer service by proactively communicating information, responding to enquiries following customer service protocols
  • Manage litigation by instructing the approved panel where applicable, establishing litigation plan and budget, coordinating panel lawyer activities, continuously reviewing the potential for settlement, reviewing litigation expenses and authorising payments
  • Ensure legal compliance by following applicable laws and regulations and internal control requirements
  • Ensure contributions and recoveries secured
  • Refer claim to manager where potential fraud identified
  • Contribute to profitable growth by providing risk insight, information, and trends/emerging risks
  • Serve as a technical resource by mentoring lower level claims professionals and sharing technical knowledge related to specific Line of Business expertise
  • Protect the organisation´s reputation by keeping claims information confidential and treating customers fairly
  • Maintain professional and technical knowledge by participating in educational opportunities, staying current with industry trends, establishing personal networks, and participating in professional societies
  • Contribute to the team effort by accomplishing related results and participating in projects
  • Identify and resolve problems by referring to policies, procedures, and standards to ensure consistency and quality of solutions
  • May be required to participate in audits/due diligence
  • May be required to participate in Policyholder meetings



  • Experience handling Personal Injury claims or Disease claims handling required
  • Ability to handle substantial volume of low value claims whilst making and supporting own decisions
  • Able to determine whether the loss falls within the coverage of the policy by analysing terms and conditions
  • Pro-active approach to claims management and early settlement of claims to minimise life cycle of claims and liability to solicitors costs


Salary – Up to £40,000 + 15% bonus

Working pattern – x2 days required in the office per week

Hours – 9 – 5pm (can offer flexibility on this)

Job Reference



London / Birmingham / West Sussex


Up to £40,000

For further information, please contact Amelia on 01403 613001 or to apply