Claims Handler

We are excited to be working with a large independent brokerage who through continued success, have a new position in the business for someone to join them as a Claims Handler in their Head Office.

Primary Accountabilities
• Processing all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA’s and loss adjusters
• Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client
• To liaise with colleagues to identify improvements in internal and external claims processes & procedures
• To maintain relationships with the existing client base and any incumbent AR’s / Businesses by providing first line contact face-to-face or telephone advice and support
• Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information
• Monthly broker meetings for those who have a larger number of claims
• To work within the FCA rules and related procedures published by the company from time to time. This includes the Company’s Compliance Manual and Training and Competence Manual
• To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Compliance

Essential Skills
• Accurate record keeping, clear note taking & use of diary
• Ability to work as part of a close team
• Ability to problem solve & share ideas
• Customer service focussed & good communicator

Preferred Skills
• Experience using Acturis
• Cert CII qualified
• Minimum 3 years claim handling experience, ideally within a variance of claim types including Liability, Property, Motor etc.