Travel Claims Handler

Our client is seeking an experienced and detail-oriented Senior Travel Claims Handler to join their growing team.

Key Responsibilities:

• Manage claims end-to-end, from initial notification through to final settlement
• Handle complex, high-value, and sensitive claims with full ownership
• Act as a key contact for VIP clients, providing clear updates and support throughout the process
• Assess claims in line with policy terms, client requirements, and regulatory standards
• Authorise claims within delegated authority and refer complex cases where required
• Clearly communicate claim outcomes, including detailed explanations for declines
• Manage workload effectively to meet service level agreements and turnaround times
• Handle inbound and outbound calls to support efficient claims resolution
• Provide technical support to colleagues and assist with team productivity
• Support training and development of team members and wider teams
• Contribute to reporting, claims analysis, and continuous improvement initiatives
• Ensure compliance with data protection and regulatory requirements
• Handle appeals and complaints in line with internal procedures
• Work collaboratively with internal and external teams to deliver a seamless customer experience

Requirements:

• Strong attention to detail and high level of accuracy
• Excellent written and verbal communication skills
• Ability to manage workload independently and as part of a team
• Professional and confident approach when dealing with customers and stakeholders
• Strong customer service focus
• Good IT skills, including Microsoft Office

Desirable Skills:

• 3–5 years’ experience in travel or related claims
• Experience handling complex or high-value claims
• Exposure to fraud detection and/or recoveries
• Experience supporting or training team members
• Additional language skills (advantageous)

What They Offer:

• Opportunity to work on complex and high-value claims
• Exposure to VIP and international cases
• Supportive and collaborative team environment
• Ongoing development and career progression opportunities

If you’re an experienced claims professional looking to take the next step and work on more complex cases, this is an excellent opportunity to grow your career.