Senior Broking Technician

We are now recruiting for a Senior Broking Technician to join a multi-lines syndicate client of ours in Central London. This is an opportunity you don’t want to miss!

What you need to know:

This role will provide processing and technical expertise to support all Overseas offices for all Classes of Business and ensure all service levels are met; full compliance with all legal and regulatory requirements and participate in the on-boarding new initiatives.

Responsibilities

Broking Technician – Processing Responsibilities

• Complete the technical premium processing for the Overseas Offices risks bound
• Populating Enterprise Risk for all new and renewal policies and processing all endorsements
• Responsibility for the accuracy of data and carrying out peer review within the team
• Assist with any cash reconciliation issues in a timely manner
• Obtaining information and documents from Placing Brokers and Underwriters
• Creating client documentation including debit, credit notes and GST invoices and sending these to Placing brokers or Underwriters as required
• Responsibility for the preparation and submission of London Market Insurance documentation including submission of LPANs and supporting documents to Xchanging via the Insurance Market Repository
• Monitor signings received from Xchanging and resolve queries raised

Class of Business requirements

• Be the go-to person for that Class of Business within Processing Services and across key stakeholders, including IBA, Underwriting etc. Making time for Class of Business specific meetings and updates
• Updating the team on Market communications and any relevant changes within that Class of Business, ensuring that they are kept up to date pro-actively, via Market seminars etc
• Delivering training and providing coaching or advice when necessary, escalating any recurring issues with Team Leader
• Oversight and management of CycloPS individually and for your Class of Business; responsible for completing urgent and aging items with the team and escalating any completion issues with Team Leader so that SLA’s are met
• Ensure timely resolution (SLAs being met) of uncorrelated cash for your Class of Business
• Assist with the weekly cash release
• Management of Binders including Enterprise Risk entry, submission to Xchanging and resolution of queries, feedback to key stakeholders, maintenance of binder tracker

Management Information requirements

• Attend underwriter meetings to present Class of Business specific Management Information for processing status and provide expert processing advice on new initiatives for that Class of Business to ensure effective implementation
• Oversight of queries raised for your Class of Business, escalating any completion issues within underwriter meetings and with Team Leader
• Provide updates and progress reports to management

Continuous Improvement requirements

• Identify process improvements across the team and promote the sharing of best practice across other classes, whilst being open-minded to any new ideas or initiatives, assisting in any continuous improvement activities where required

Building of Key Relationships

• All of Processing Services, Overseas management and staff which supports collaboration and cohesion within our area
• COB specific claims and underwriting teams to develop technical expertise and Class of Business awareness through increased knowledge transfer from other areas of our business
• External customers including brokers so that they can retain and grow client-base.
• Internal customers including IBA team which enhances the efficient resolution of un-correlated cash to improve company cash-flow

What we’re looking for:

• Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) – preferred
• Xchanging and Lloyds systems including Insurance Portal, Insurance Market Repository & LDR – preferred
• Demonstrate Core competencies are being fulfilled – essential
• Technical expertise demonstrated through daily work and Skills Matrix rating – essential

Desired Skills

• Proficient Microsoft Office user including Excel, Word, PowerPoint and Outlook
• Able to suggest change processes and help implement change effectively
• Superior technical knowledge of a slip for processing and training purposes, which includes mid-term adjustments
• Superior Class of Business knowledge, understanding different processing requirements for each class
• Ability to communicate with people at varying levels within the Company, knowing when something should be escalated through Team Leader, Managers and Compliance
• Effective time management demonstrated through meeting team SLAs for all required tasks
• Contributes effectively to meetings

As a market leading syndicate, our client are focused on creating a diverse, equitable and inclusive culture that helps us attract and retain great people. They take pride in helping their people develop and hone their professional skills throughout their careers. Their employees have access to a broad range of best-in-class career development programmes, we run regular training courses and events throughout the year covering both technical and non-technical topics. Charitable giving is an important part of or culture too and our client encourages people to give back to causes they care about, supporting them through our matched funding initiative and giving time off for volunteering.