The Role
On a day-to-day basis, you will have responsibility for administering policies, liaising with Insurers and clients to find the best solutions, provide support to the wider team, including Client Executives and Managers and acting as a reliable and informed point of contact for clients.
Additionally, you will:
- Provide a positive client experience through careful and tailored communication
- Manage renewals with accuracy and confidence
- Confidently deal with Renewals and placing policies
- Generate new business and identify cross-selling and upselling opportunities
- Handle Mid-Term Adjustments
- Provide support to other members of the team by way of maintaining Acturis records, obtaining e-Traded quotes and renewal terms via Acturis, assisting with matters arising from Acturis reporting as and when required
You will be dealing with a broad spectrum of existing clients from a multitude of defined sectors and trades including; Motor Trade, Construction, Manufacturing, Charities and Global Businesses. Offering bespoke insurance solutions, for all classes of Commercial Insurance with premium levels up to £350,000.
What you’ll need
Playing an integral part in the Commercial Account Managed Team in Burgess Hill, you’ll have a solid knowledge of all Commercial products (including Property/ Business Interruption, Personal Indemnity, Liabilities and Cyber & Crime), and be able to effectively take ownership of our large client base with positivity, passion and professionalism.
Our client are particularly looking for:
- Good technical understanding of Commercial products (Property Owners, Fleet, Construction, Manufacturing etc.)
- Organisation, accuracy and attention to detail
- The ability to build and maintain long-lasting client relationships
- Passion, energy and a strong customer service ethos
- Effective, confident & considerate communication and an ability to adapt your communication style accordingly
- Intuitive thinking and strong decision-making skills
- The desire to learn more and participate in regular training sessions
- IT confidence, experience of using the Acturis broker system would be advantageous
- Educated to a minimum A Level standard, with GCSE/ O Level passes in English Language and Maths
- Be Cert CII qualified
Rewards and Benefits
- rewarding role within a supportive and fun working environment for a company with an exceptional industry-wide reputationfor training and development
- A generous and competitive annual salary, reflective of your experience and commitment
- Annual Profit Share Bonus
- Hybrid Working (after qualifying period)
- Healthcare Insurance
- Fully funded CII pathway (including membership, study materials, exam entry and paid study leave) plus achievement awards
- Daily dress-down
- Opportunity to participate on our proactive Corporate Social Responsibility programme, including fundraising for local projects and regular support for local food banks
- Fun company events and social opportunities
- Town centre office close to Burgess Hill station
Location
Burgess Hill