Employee Benefits Consultant

Our Employee Benefits Consultants are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Employee Benefits Consultants are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

Being part of our team will mean ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

What do our Employee Benefits Consultants here do?

• Successful management of own SME and mid corporate client portfolio to deliver renewal income in line with the company’s strategic objectives.
• Generation of new business income through client referrals, introducer relationships, and other business development initiatives
• Delivery of additional revenue growth through client referrals to other health sales teams.
• To operate in accordance with the company’s sales quality standards at all times and ensure that high quality outcomes are delivered for customers.
• Work closely with your line manager and team to develop its customer proposition for SME customers.
• Deliver high quality customer outcomes as measured by the company’s business standards monitoring.
• Effective management of relationships with providers to deliver high quality outcomes for clients and the business alike.
• Effectively negotiating with the holding insurer and alternative insurers to obtain good value outcomes for customers in line with their requirements.

What are we looking for in our next Employee Benefits Consultant?

• Experience within the financial services market is essential, with private medical insurance experience also essential.
• Experience in relationship building with insurers/providers, clients and account managers.
• Minimum of Cert CII or willingness to study towards qualification
• A proven ability to negotiate successfully on behalf of customers to deliver new business and renewal targets.
• Strong numeracy and literacy skills.
• Effective verbal and written communication skills.
• Strong, personable telephone manner.
• Professional, customer focused approach internally and externally when dealing with colleagues and distribution partners.
• Well organised and able to respond well under pressure and meeting deadlines.
• Work well as part of a team as well as being able to work for periods using own initiative.
• Copes well with change, internally within the business and externally within the market.