File Auditor

We are excited to be working with a large independent brokerage who through continued success, have created two brand new positions in the business for someone to join them as a File Auditor in their Gateshead office.

The File Auditor’s primary focus is to make sure that all staff and associated companies work within regulatory guidelines and best practices set out by the FCA and that support is provided to everyone.

Essential Duties & Responsibilities:

• Complete audits on every area of the business
• Create reports as feedback
• Create processes to make sure the customer journey is as smooth as possible
• Manage expressions of dissatisfaction and complaints before they have to be escalated
• Support colleagues in building relationships with the brokers encouraging open, regular meetings

Required Skills/Personal Attributes:

• Proficient in Excel, PowerPoint, and MS Outlook
• Excellent time management and organisational skills and the ability to work in a fast-paced environment
• Detail oriented with strong analytical, problem-solving skills
• Exceptional verbal and written communication and presentation skills
• Highly motivated with a strong work ethic; able to work independently and with minimal supervision or collaboratively as a key member of a team
• Customer service focused