Global Account Manager

Summary of role:

Accountable for managing and growing a portfolio of global corporate clients, consisting of large market leading International Private Medical Insurers (iPMI) and world leading multinational employers. Cultivating long lasting relationships and being a trusted advisor to bring value to our client’s businesses through a strong commitment to success, consistent performance, and the ability to sustain commercial growth within a portfolio.

Responsibilities:

• Managing the end to end contracting process; key milestones, addition of new services and addendums, the renewal cycle, pricing discussions
• Ensuring SLAs, performance metrics and commercial obligations are consistently achieved
• Developing and maintaining clear account plans for each client, including visibility and ownership of their financial performance and profitability
• Presenting and providing demos of our existing, new and developing products and services
• Educating clients in new product developments or enhancements, or adaptations to our service delivery model that will impact on their customers. Updating them on market trends and any changes in the healthcare landscape impacting the services we deliver
• Client reporting: extracting, scrutinising, preparing and approving reports, ensuring the overall quality is to a professional standard, the datasets are meaningful, and the reporting is improved iteratively both proactively and in response to client’s requests
• Presenting client reporting in a compelling way, including account performance, utilisation, marketing campaigns and projects associated with each client
• Working collaboratively with internal teams such as technology, operations, compliance, quality, clinical, legal, projects and marketing with the focus to deliver best in class support for the clients and meet tight client deadlines
• Managing and reporting to the clients both anticipated and un-anticipated changes, improvements or disruptions to the service impacting on their populations
• Day-to-day client management, responding to their ongoing queries from a variety of stakeholders, fielding questions and concerns efficiently and within agreed SLAs
• Reporting regularly to the Director of Global Accounts and senior team to articulate the level of activity, the opportunities, and the risks as it relates to each client in line with the account plans.
• Responsible for overseeing all client related projects to ensure the end to end smooth implementation and delivery within the agreed timelines.
• Being responsive and informative in fielding client requests or escalations

Skills and requirements for role:

• Minimum 5 years recent previous experience in working within a global Account Manager role
• Experience of working in the global virtual health, or international private medical insurance or in a similar client facing environments
• Demonstrable track record of working with and delivering value to international insurers and/or multinational corporate clients through effective account management. Evidence of successfully growing corporate accounts
• Experience in managing high value contracts and growing accounts
• Knowledge and understanding of the challenges and opportunities in supporting clientele with populations across multiple geographical locations
• Total proficiency with Microsoft programmes and ability to adapt to and learn new processes, technology, and software packages
• Great team player, comfortable working independently, equally comfortable working collaboratively and recognises value in sharing skills and knowledge to ensure success for the team and the business
• Strong Insurance industry market knowledge, a depth of understanding about the services offered by our clients, their portfolio make-up, and the competitive landscape
• A track record of working with data and data sets from an account management perspective
• Excellent planning and organisational skills. Recognising the need to balance competing priorities to ensure all aspects of the job are managed and met
• Skill and ability to adopt a consultative approach to problem solve and to ensure the potential with a client is being met.
• Excellent communicator – written and verbal, with excellent presentation, interpersonal and influencing skills
• Proven ability in accountability for managing a variety of account management related projects at the same time while maintaining sharp attention to detail
• Flexible and able to problem solve
• Maintain composure and focus and consistently deliver on a variety (of sometimes competing) priorities
• Highly organised with a strong attention to detail and time management skills