Medical Assistance Coordinator

I’m currently recruiting for an exciting opportunity for an Assistance Coordinator to join a busy Medical Operations team!

This role involves supporting travellers who require emergency medical assistance while abroad, managing cases from initial contact through to resolution, and liaising with customers, healthcare professionals and service providers worldwide.

Key responsibilities include:

• Managing inbound and outbound calls and coordinating medical assistance cases.
• Providing empathetic support and reassurance to customers in difficult or distressing situations.
• Liaising with hospitals, medical professionals and external service providers.
• Managing case updates, maintaining accurate records and ensuring cases are handled in line with procedures.
• Identifying customer needs, resolving issues and escalating complex or high-risk cases where required.
• Delivering excellent customer service while working to service levels and quality standards.

What we’re looking for:

• Previous experience in medical assistance or insurance is desirable.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise and make decisions.
• A proactive, can-do attitude with the ability to take ownership of cases.
• A second European language would be advantageous but is not essential.

Full training provided

37.5 hours per week

Opportunity to work in a fast-paced, rewarding environment

Please note, this role operates on a shift rota, including weekends and bank holidays.