Sales Co-ordinator (Telesales)

Why Join?

• Play a key role in driving business growth through outbound sales.
• Work in a dynamic, target-driven environment.
• Gain in-depth knowledge of commercial insurance products.
• Full training provided with opportunities for professional development.

Key Responsibilities:

Telesales & Appointment Setting

• Make outbound calls to potential and existing clients, gathering renewal dates and generating leads.
• Book qualified appointments for the sales team to maximise new business opportunities.
• Support business growth by prospecting and identifying new clients.

Customer Engagement & Service Excellence

• Deliver outstanding customer service, ensuring clients receive appropriate and compliant insurance solutions.
• Build strong relationships with customers through professional and effective communication.
• Maintain accurate and up-to-date client records, ensuring all interactions are logged.

Collaboration & Compliance

• Work closely with the sales and business development teams to drive success.
• Ensure all activities comply with regulations and internal policies.
• Contribute to business strategy through ad-hoc projects and campaign support.

What We’re Looking For:

• Proven experience in a target-driven telesales or appointment setting role (preferred)
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational abilities.
• Proficient in Microsoft Office and CRM systems.
• Ability to work independently and under pressure.
• Full UK driving licence and own transport.

Desirable:

• Knowledge of the insurance sector.
• Experience using Microsoft Dynamics.
• Sales experience in small commercial sectors (e.g. trades, retail, hospitality).