Senior Business Analyst

Our client is seeking an experienced Senior Business Analyst to join their Operations Solutions team, supporting the design, development, and improvement of key business systems and processes.

This role sits within a fast-paced Agile environment and plays a pivotal part in analysing business needs, shaping requirements, and delivering effective system and process solutions aligned to organisational goals. The role may also involve mentoring other Business Analysts across project workstreams.

Key Responsibilities:

• Lead requirements gathering and analysis across assigned projects.
• Work closely with stakeholders to understand business needs and translate them into clear, actionable requirements.
• Act as a key interface between business users, technical teams, and external partners.
• Produce and maintain high-quality documentation including requirements, workflows, and system specifications.
• Support system mapping, integration activities, and technology enhancements.
• Define and manage business rules, use cases, and system interactions.
• Support testing activities by ensuring requirements are accurately reflected in test scenarios and outcomes.
• Contribute to demos, training materials, and user support documentation where required.
• Help maintain and improve business analysis standards, processes, and best practice.
• Provide guidance and mentoring to junior Business Analysts.
• Support issue triage and resolution of system-related tickets when required.

Skills & Experience Required:

• 5+ years’ experience as a Business Analyst in IT, systems, insurance, or process-driven environments.
• Strong experience in requirements elicitation, analysis, and documentation.
• Experience working with insurance or claims systems is beneficial (but not essential).
• Proficiency in data analysis and reporting tools (e.g. SQL advantageous).
• Strong understanding of SDLC and experience working in Agile environments.
• Knowledge of business process mapping and workflow documentation.
• Confident using Microsoft Office tools including Word and Visio.
• Experience working in complex project environments with multiple stakeholders.
• Strong communication, stakeholder management, and influencing skills.
• Highly organised, proactive, and comfortable working in a fast-paced environment.