SME Account Manager

· To manage all aspects of the accounts assigned to you, including retention, renewal, expansion, pricing discussion and debt management

· To deliver the highest level of customer care to include taking ownership of day-to-day client account issues, ensuring best practice process are always adhered to, liaising with the appropriate areas of the business to resolve and, if appropriate, communicate back to third parties

· Ensure your product and service knowledge is always current and up to date in order to correctly educate your Group Secretaries or intermediaries and consultatively sell our product

· Attending regular face to face or Teams meetings with your customer group, providing an excellent service and building relationships.

· Work with the nominated Group Secretaries or intermediaries within your portfolio ensuring that renewal negotiation ‘win-win solutions’ are reached and agreed for both the customer and business

· Uncover information through strong relationships building that will help further the position of the business in the market place

· Develop a strong business relationship with your nominated accounts and keep the customer informed at all times

· Renew and secure group schemes on a timely basis

· Maintain the highest quality and service standards at all times in line with criteria set by Sales Management team, FSA, Compliance

· Regularly and accurately update all customer records ensuring that data provided can be used for quality and factual purposes in line with RSA Regulations

· Ensure that necessary administrative tasks are undertaken within set deadlines

·Build professional and lasting relationships with team colleagues and other departments within the group, maintaining open communication channels to promote the International Telesales Team in a positive light and assess opportunities to obtain sales leads

· Manage administrative tasks alongside with phone calls by effective time management

· Planning and prioritising of workloads to ensure e-mail and telephone service level agreements are achieved

· To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed

· Constantly analyse, improve and develop sales techniques through sales training, seminars, self-analysis and coaching. To actively participate in sessions to maximise knowledge and ability putting new skills into practice on return to your role

· Keep updated on the competitor activity and products, sharing all new information with colleagues

· Ability to competently deal with complaints and escalate when necessary