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SME Retention Team Manager

 

This role is responsible for leading the SME Retention team, delivering exceptional customer and intermediary outcomes while driving retention performance, operational excellence and colleague development. The Team Manager provides leadership and coaching to ensure successful delivery of business objectives, continuous improvement and a high-performing, customer focused culture.

Team Leadership & People Development

  • Lead, coach and develop a high-performing team to deliver exceptional customer and intermediary outcomes.
  • Create an engaging, inclusive and high-performance culture where colleagues feel supported, empowered and accountable.
  • Set clear objectives, monitor performance and provide regular coaching, feedback and development opportunities.
  • Recruit, retain and develop talent, building capability and succession for the future.
  • Champion wellbeing, engagement and continuous learning across the team.

Customer & Intermediary Excellence

  • Ensure the team delivers an outstanding experience across the customer and intermediary lifecycle.
  • Build strong relationships with key brokers, customers and internal stakeholders to maximise retention and satisfaction.
  • Support the team in resolving complex customer issues, providing leadership where required.
  • Promote a customer-first culture, ensuring decisions are focused on delivering the best possible outcomes.

 

 

Job Reference

Stuart

Location

Hybrid

Salary

£50-60000

For further information, please contact Stuart on 01403 613001 or stuart@fjnsolutions.co.uk to apply