Travel Claims Administrator

Our client is looking for a proactive and customer-focused Travel Claims Administrator to join their team.

Key Responsibilities:

• Act as the first point of contact for customers via phone, email, and other communication channels
• Handle incoming enquiries, providing accurate information or directing to the appropriate Claims Handler
• Set up new claims on internal systems using information received from customers
• Upload and manage documentation to ensure claims are processed efficiently
• Verify policy cover and ensure all information aligns with policy terms and conditions
• Provide administrative support, including liaising with third parties to gather required information
• Maintain accurate and detailed records of all communications and claim activity
• Support the resolution of customer queries and complaints in a timely and professional manner
• Ensure all interactions meet service standards and are handled courteously
• Escalate potential fraud, complex cases, or high-risk situations to management
• Identify system or process improvements and highlight these to the relevant stakeholders

Requirements:

• Fluent written and spoken English
• Previous customer service experience
• Strong communication skills with a professional and clear approach
• Good organisational skills with the ability to prioritise workloads
• Comfortable working in a fast-paced, team-oriented environment
• Computer literate, with knowledge of Microsoft Office (Word and Outlook)

Desirable Skills:

• Additional language skills such as French and/or Spanish
• Previous experience in a telephone-based role
• Familiarity with general office and administrative procedures

What They Offer:

• Supportive and collaborative team environment
• Opportunity to develop within the travel insurance and claims sector
• Exposure to a fast-paced, customer-focused operation
• Ongoing training and development opportunities

If you’re organised, customer-driven, and enjoy working in a busy environment, this is a great opportunity to build your career in claims administration.